Assessment & Diagnosis
Strategy and positioning, Strategy Deployment and Implementation, Performance and Profitability, Organizational Structure, Innovation, Operations, Market Research
Service Management
Service Positioning, Service Process Design and Re-engineering, Service Quality Measurement, Customer Satisfaction, Service Factory and Service Theater, Industrialization
Strategy Development
Strategic Focus, Product and Service Portfolios, Strategic Project Portfolios, Globalization, Performance Programs, Digital Strategy, Design and Innovation, Organizational Architecture and Renewal, Marketing and Sales
Digital and Information Intensive
Digital Platforms, Mobility, Content Chain Management, Social Networks (market-side, internal and sourcing), Pricing, Service Positioning. Online Marketing and Sales
Manufacturing and Supply Chains
New Product Design, Sourcing and Production Networks, Channels and Distribution, Plant Performance, JIT and Lean, Sales/Operations Planning, ERP
Performance Program Design and Implementation
Total Quality, Design for Performance, Customer Satisfaction, Operational Excellence, Six Sigma and Process Quality, Fast Response, Flexibility and Customization, Service Process Excellence, Manufacturing Excellence, Lean Production